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Powerpoint By Pissed Comcast Employee Reveals They Know Exactly How Much They...
It’s no secret to Consumerist readers that Comcast’s outsourced techs are often late, rude and incompetent, and that calling customer service is more akin to improving dialogue in a Beckett play, but...
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Apple: MacBooks Can't Handle GarageBand
Two Apple customer service representatives told reader Mark to blame his MacBook’s four hard drive crashes on GarageBand, professional-grade software that his puny consumer-grade laptop ‘can’t handle.’...
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Is This Computer Water Damaged? Circuit City Says Yes
Robert bought an extended warranty from Circuit City, but they won’t honor it to repair his broken computer because they claim it has water damage. Robert writes, “As God is my witness, this computer...
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Dell Takes Four Months To Replace Broken Trackpad
The trackpad on Jim’s Dell laptop hasn’t worked since September despite a new motherboard, new hard drive, and four replacement trackpads. One Dell technician managed to dent the laptop’s speaker...
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Comcast Fixes Customer's Modem Problem After Stinky Installer Man Disappears
Earlier today, Jessica wrote to us about her Comcast horror story: there was something that smelled terrible, and the smell was coming from inside her apartment! He also hooked up her replacement modem...
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Comcast Will Pay You $500 If They Break Your $2000 TV
Comcast’s new service agreement (PDF) has some curious details buried in the fine print. Here’s the short version: “customer equipment” includes your computer and TV set, and if Comcast somehow damages...
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Please Do Not Expose Your Genitals To The Comcast Guy
A [Howell, Michigan] man was ordered to stand trial on charges he exposed his genitals to a computer technician trying to fix his slow Internet service. People, this is not Comcastic behavior. It’s...
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Computer Techs Are Still Pervs
Best Buy will face stiff competition if it ever tries to penetrate the UK market, as this hidden camera investigation into peeping tom computer repair shops reveals. A Sky News hidden camera...
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Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us...
Charter tells it like it is: the problem with Eric’s incorrectly installed Internet service is that he hasn’t been trying hard enough to fix it. Here’s a copy of an email that Eric tried to send to...
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Couple Sues Cox After Cable Guy Kills Their Son
An Arizona family is suing Cox cable company after one of the cable companies’ outsourced technicians executed their son in a botched break-in. That ex-contractor is now sitting on death row. AZCentral...
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